Desktop Support Technician

Rochester, NY

Full Time

Rochester Office

Mid Level

M/E Engineering is interviewing for a Desktop Support Technician in our Rochester, NY office for our growing information technology team. We are a full-service mechanical, electrical, and plumbing/fire protection engineering firm providing design and technology services to our clients. Our team of nearly 200 engineers and design professionals work to create built environments that support a sustainable future for the communities we live in, work in, and care deeply about. M/E Engineering is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.

Essential Functions

Maintains desktops, printers, and mobile devices for engineers, administrative staff, and the leadership team.
Monitors basic network function and performance for the local LAN in the Rochester office.
Responds to the needs of various questions of network users concerning hardware, access to resources, and the operation of various software programs.
Establishes and maintains network users, user environment, directories, and security.
Manages operating systems and data backups for the local office.
Troubleshoots entry-level network problems, escalating to the Network Engineer and Network Manager as needed.
Maintains and operates office audio including visual equipment necessary to critical business communications.
Implements software and hardware upgrades under the direction of the Network Manager and Network Engineer.
Communicates with office partners to develop office technology needs to be escalated to the Network Manager and the Director of Information Technology.
Trains users on new and modified equipment.
Responds to occasional off-hours or weekend network emergencies.
Travels to other M/E Engineering offices to attend meetings and to cover time off for team members occasionally.
Performs all other related duties as assigned.

Education and Experience

Associate of applied science degree, management information systems, preferred.
Computer Information Technology entry level certification(s) such as CompTIA A+ or Network + preferred.

Additional Competencies

Interpersonal communication skills.
Ability to provide clear instructions to others.
Organizational and project management skills.
Ability and willingness to live the M/E Engineering values of Stewardship, Approachability, Design Excellence, Professionalism, and Integrity.

Work Environment and Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands to handle office materials, tools and controls, reach with hands and/or arms, push and pull objects, speak, and hear. Finger dexterity and field of vision is required.
The employee may be required to lift and/or move objects of up to 20 pounds.
The noise level in the office is usually low to moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

The compensation range for this position is $23.00 - $28.00 per hour.

We are currently unable to sponsor H-1B visas at this time.

M/E Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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